Knowledge Sharing through Web 2.0 Technologies: A study of community of practice of librarians
Knowledge management and sharing has become one of the important features of successful organisations. Using Communities of Practice (CoP) as a framework, this paper explores various Web 2.0 technologies and investigates the familiarity, availability, frequency of use, reasons of use, and obstacles in the use of Web 2.0 technologies for knowledge sharing by librarians’ CoP in Pakistan. Data for this paper was gathered using a survey questionnaire through survey-monkey, using professional discussion group namely, PakLAG. About 100 librarians participated in the survey. Findings of the study show that, a majority of the respondents were male (n=71) and were young. Most of the respondents were familiar with social networking (96%), blogs (90%), presentation/slide-sharing (84%), documents sharing tools (78%), and photo sharing and micro-blogs (77%). Social networking sites (92.82%), blogs (83.67%), wikis (77.55%), photo sharing (74.49%), presentation/slide- sharing (78.57%), and video sharing (72.86%), were available to more than 70% of the librarians’ CoP. Social Networking sites were used very frequently by 62.22% of the librarians; most librarians (85.42%) shared ‘work experiences’, followed by sharing of ‘expertise from training or education’ (71.88%). Findings suggest that familiarity, availability and use of Web 2.0 technologies are increasing among librarians’ CoP in Pakistan.